The MARTA Supplier Portal is an internet self-service application by which suppliers can perform a variety of activities:

• View their purchase orders, invoices and payment status.
• Maintain their account information, i.e. address changes and contact information

You need access to a laptop or desktop computer with a Web browser such as Internet Explorer only and an internet connection.

There is no cost. The portal is a completely electronic interface. No special software is required except an up-to-date Web browser for accessing the portal.

If you are a registered supplier (i.e., previously completed the supplier registration package) please contact the MARTA Customer Service at 404-848-5000 or email custserv@itsmarta.com

Please complete the supplier registration process by clicking on the link named iSupplier Registration.

Access to the portal can be accomplished using any public computer that has internet access.

Contact the MARTA Customer Service at 404- 848-5000 or email custserv@itsmarta.com and let them know the name of your buyer.

Your username and temporary password were (or will be) identified in the confirmation email sent from the portal. Your username should be the email address you used to create an account. The temporary password will need to be changed after first login.

Access and login to the iSupplier Portal and navigate to the Contact page to change your email address, or you can continue using your current user name (old email address).

MARTA will send a system-generated message that will contain your default password, the username (same as email address), and URL information.

Yes.

No. All supplier logins are created with a temporary password that must be changed during your first login for security purposes.

Call the MARTA Customer Service at 404- 848-5000 to request that your password be reset. Remember that the portal automatically locks your account after three invalid attempts.

If you have already exceeded 3 attempts to login, your account is locked and you will need to contact the MARTA Customer Service at 404-848-5000. If you have NOT exceeded 3 attempts to login, you can change your password using the steps below.
1. At the Login window, click on the Login Assistance link.
2.Complete the User Name field and click on the Forgot Password button. Reset password instructions will be emailed to you.

Note: Your User Name is the email address you used when you registered with iSupplier. If you have forgotten this information, please contact the MARTA Customer Service Desk at 404-848-5000.

If you are still unable to login, call the MARTA Customer Service Desk at 404-848-5000 to request a password reset. A new password will be generated by the portal system and a confirmation email will be sent to your account.

Access and login to the iSupplier portal and add the person’s name as a contact. The MARTA iSupplier Administrator will review the contact and approve or reject. Once the new contact is approved, that person will receive login information via email.

The email notification from the iSupplier Administrator will include a reason for the rejection. If you need additional information, contact the Administrator or the Buyer.

Please contact the MARTA Customer Service Desk at 404-848-5000 or email custserv@itsmarta.com. Please note that concurrent logins to the iSupplier portal are limited. Consider waiting for a few minutes and trying your login again. If the problem persists, contact the Customer Service Desk.

Login frequency will depend on your business needs. The portal sends you a notification when an action is required by you.

You need to immediately delete the contact using iSupplier Portal. Then apply for a new user registration by entering contact information for the new user.

You can also call the MARTA Customer Service Desk at 404-848-5000 to have the user account disabled or call to have the user account disabled.

No. If the portal has not been accessed within 180 days (about 6 months), the login is deactivated Contact the MARTA Customer Service Desk at 404-848-5000 to request your account to be reactivated.

When you are inactive for 30 minutes, the system automatically logs you out for security purposes.

In order to receive automatic bid notifications, you must set up your commodity codes under products and services.

The NIGP codes can be located by clicking the menu item Product & Services which is located under the Admin tab.

You can click Search for Specific Product & Service and search by code or description. The percent sign (%) can be used as a wild card.

Suppliers will not be able to enter or upload invoices during Phase I of iSupplier. MARTA will expand the options in future releases.

Yes. You can access the portal and review an invoice and the status from the Accounts tab.

If an invoice fails validation or is rejected, it will not be visible in the portal. You can do one of the following for assistance.

• Contact the MARTA Customer Service Desk at 404-848-5000
• Email or call the buyer

Items need to be received by MARTA in the system before payment can be made. If items were shipped and payment is past-due, please contact the buyer whose name is printed on the purchase order.

Contact the buyer whose name is printed on the purchase order.

On the MARTA Supplier Portal Home Page under Worklist, click on the Full List button and select the appropriate notification type from the dropdown list.

Contact the MARTA Customer Service Desk at 404-848-5000.

The MARTA iSupplier portal sends workflow notifications to the email addresses of supplier users who are registered in the portal. Depending on the specific action required, the system identifies the appropriate supplier user(s) based on their assigned responsibilities.

We suggest you use the HTML with attachments option only as the text version does not allow the display of certain links.

Go to the Home page and click on the Admin tab of the iSupplier Portal.
1.Scroll to the bottom of the page and locate Notifications and the Email Style.
2.Click on the drop-down menu to select the appropriate option.
3.Click on the Apply button to apply and save your change.